Built From Experience, Designed for Growth
I started Level Up Client Services after spending over 10 years in the legal industry — deep in the trenches of intake, client communication, and firm growth. I’ve seen firsthand how make-or-break the intake process can be for a law firm. The truth is, most firms are sitting on missed opportunities, not because they don’t have the leads — but because they don’t have the right intake support.
Not Just a Vendor — We’re Part of Your Team
I founded this company to transform the way intake is done. We’re not a call center, and we’re not just another vendor. We are your intake team — fully integrated into your firm, trained in your brand, and dedicated to fueling your growth. – Iliana Irra, CEO
Proven Results, Case After Case
Over the years, I’ve helped firms go from:
70–80% conversion rates → 92% and even 100%
Signing 9–10 cases per month → 50–60+ consistently
Mid-sized operations → 100+ signed cases per month
We Don’t Use Scripts — We Use Strategy
What matters most is how we get there. We don’t believe in surface-level service. We immerse ourselves in your firm’s voice, culture, and values — and train our specialists to embody that in every interaction. That’s the difference between simply answering calls and truly building trust from the very first conversation. – Iliana Irra, CEO
No One Else Does Intake Like We Do
No one else in our field embeds themselves into your systems like we do — because it takes experience, mastery, and a real commitment to your success.
Meet Iliana
CEO and Founder
Meet Iliana Irra, CEO and Founder of Level Up Client Services – revolutionizing client acquisition for law firms. Originally from Southern California, and with 10 years of experience in Personal Injury, her vision drives our mission to deliver real-time leads and optimize conversion rates. Iliana's roots run deep in understanding the needs of our community, and her local insight, coupled with a profound understanding of legal intricacies, make her the perfect leader to anticipate and address the unique challenges our clients face
Ready to Level Up?
If you’re looking for intake that doesn’t just support your firm, but helps you scale it, we’re ready when you are.